IT BEGINS WITH A SPARK!

Our products are a culmination of many years of problem solving and solution building for companies just like you.

Review the products listed below and contact us any time to discuss which solution best fits your needs.

INFINITY™ TRAINING MANAGEMENT SYSTEM

What You Can Do

  • Educate the Masses (or your corporate family) by implementing a world-class learning solution
  • Energize Your Sales Team by providing the information needed to your internal and external salesforce
  • Support Your Customers through an effective end-customer training program

How To Do It

Whether you need to deploy a learning solution to several thousands of employees and an even larger channel, or provide the necessary training to a small group of individuals Sparcks Infinity™ Training Management System is a perfect solution to provide the necessary features and more.

Infinity™ will provide a corporate branded global training management system configured to support multiple types of solutions at once ranging from strict certification programs to informal informational dashboards, to branded end-customer experiences.

TouchPoint 360™ Presenter

What You Can Do

  • Promote Product Awareness to new and existing customers
  • Energize Your Sales Team with up-to-date information on the products they are selling
  • Educate the Masses (or your corporate family) by directly linking to product updates and New Product Introductions

How To Do It

TouchPoint 360™ allows marketing and training departments to quickly assemble and deliver interactive online presentations. Not only are users engaged in the presentations but their progress is tracked throughout enabling interest to be gauged.

TouchPoint 360™ is perfect for New Product Introductions (NPI’s), rich lead generation experiences or simply to get the information out into the world.

Online Course Builder

What You Can Do

  • Educate the Masses (or your corporate family) by quickly and easily constructing interactive online courses
  • Energize Your Sales Team by providing the most up-to-date product and service training
  • Support Your Customers through effective online training courses

How To Do It

The Course Builder tool can be used in conjunction with the Infinity™ Training Management System or independently on its own to rapidly create customer branded interactive courses and self-running presentations.

Provide compliance, product and informational courses to your global audience. You can also simply flip a switch to change your course into a self-running presentation for your customers.

Instructor-Led Training (ILT) Manager

What You Can Do

  • Educate the Masses (or your corporate family) through a well managed ILT Training program
  • Energize Your Sales Team in the classroom by teaching in-depth concepts and providing demonstration

How To Do It

The Instructor Led Training (ILT) Manager can be used in conjunction with the Infinity™ Training Management System or independently on its own effectively manage on-site training programs.

Use the ILT Manager to manage Instructor profiles and schedules, register attendees, create and manage scheduled classes and report on attendance and exams. Registration pages can be integrated into learning environments such as the Infinity™ platform, other 3rd party solutions, or as standalone section within your corporate website.

Event Assistant

What You Can Do

  • Product Awareness – enhance your next event with a custom branded user portal and experience

How To Do It

Provide a custom branded portal specific to your event including event information, online presentations, communications and resources.

Utilize TouchPoint 360™ to promote your event and gain registrants. Your event portal can be a standalone entity or embedded into your corporate website.

Customer Support Manager

What You Can Do

  • Customer Support – provide a branded support portal for your customers. Manage support tickets, resources and more.

How To Do It

Use the Customer Support Manager as a standalone environment or a corporate website add-on to provide a branded support portal for your customers.

The customer support portal allows you to communicate with your customers, manage tickets/issues, manage FAQ’s and provide relevant resources.

Integrate with Salesforce.com for a seamless customer experience.

Corporate Resource Center

What You Can Do

  • Energize Your Sales Team by providing a consistent and up-to-date resource center
  • Manage Your Corporate Resources through a standard environment and get consistent information out fast

How To Do It

The Corporate Resource Center is a global asset management repository that allows admins to manage resources and assign them by category to employees based on custom groupings including role, type, location or any predefined user segmentation.

Employees are provided access to a standalone branded environment or section of your website where they can locate resources based on keyword search, category and resource type. Employees can create their own libraries or collections resources based on search results.

Use in conjunction with the Customer Resource Library for an effective internal and external solution through a single managed interface.

Customer Resource Library

What You Can Do

  • Promote Product Awareness, support, and ease-of-use to your customers through an effective resource library solution

How To Do It

The Customer Resource Library is a global resource management repository that allows admins to manage resources and assign them to customers by category and custom groupings including role, type, location or any predefined user segmentation.

Customers are provided access to a standalone branded searchable interface where they can locate product related resources based on keyword search, category and resource type. Customers can create their own libraries or collections resources based on search results.

Use in conjunction with the Corporate Resource Center for an effective internal and external solution through a single managed interface.

Use in conjunction with the Product Portal Manager for an enhanced solution through a single managed interface.

Product / Customer Portal Manager

What You Can Do

  • Promote Product Awareness through a rich product portal environment branded to your company, accessed by employees and your customers as a standalone entity or section of your corporate website.

How To Do It

The Product Portal Manager allows you to create a secure, branded portal environment with access to product information, product FAQ’s, resources and more.

Use in conjunction with the Infinity™ Training Management System to train and certify your target audience.

Also use it in conjunction with TouchPoint 360™ to launch New Product Introductions (NPI’s) and attract new customers.

Product Search Tool

What You Can Do

  • Promote Product Awareness through an embedded product selection and search tool
  • Energize Your Sales Team with a single source product tool used to aid in the sales process

How To Do It

The Product Search Tool is a simple yet elegant product search feature that can be embedded in, or linked to from your existing website. The tool provides enhanced search capabilities along with the ability to save collections of previously searched products.

A perfect scenario to provide aid to your salesforce, and product information to your customers.

Newsletter Manager

What You Can Do

  • Promote Product Awareness through a subscription-based newsletter management system

How To Do It

The Newsletter Manager is a standalone tool that allows you to communicate directly to a subscribed audience. Send branded newsletters on a regular basis providing updated product information, news and events of the day.

Predefined templates, scheduling, audience type and topic selection allows you to manage and automate several newsletter types and styles to different audiences at any given time.

FAQ Manager

What You Can Do

  • Customer Support – reduce support time by providing customers and general users access to a managed FAQ system

How To Do It

The FAQ Manager is a tool that can be embedded into your website or any other web-based tool providing up-to-date FAQ information to customers and general end users.

An administration module allows you to manage and prioritize FAQ’s within an FAQ instance, while in addition provides the ability to manage multiple FAQ instances based on different topics, different audience types, or any other type of desired segmentation.

Ratings & Reviews Manager

What You Can Do

  • Product Awareness – a simple ratings and reviews feature can go a long way to promoting products and services directly through your happy customers
  • Customer Support – use those negative experiences to your advantage, understand these experiences, take action, and turn them into positives

How To Do It

The Rating & Reviews Manager allows you to embed a sophisticated Rating and Reviews system into your product pages of your website or any web-based platform to promote those positive experiences and make more sales.

 

 

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