Customer support is the key ingredient to managing a ongoing successful business. Sparcks prides ourselves with our excellent customer support track record, and is excited to provide various products and services that will allow you to:
- Support your customers through a branded Customer Support portal providing them with up-to-date information, managed FAQ’s, relevant resources, and issue tracking capabilities through an integrated ticketing system.
- Deliver a fully branded customer or product portal providing users with a secure environment to view your product and services information, receive targeted and custom messaging, gain access to product experts and much more.
- Access product information through a high-end product search tool utilizing keyword or category-based product searches, saved libraries and product support.
- Integrate strategically located Ratings & Reviews functionality into your online product presence allowing customers to effectively choose your products and services based on their specific needs.
Whether you are a corporate giant or a small to medium business we have a cost effective solution to fit your needs and bring you success.
HOW WOULD YOU LIKE TO START?
GO FOR GOLD
Sparcks recommends the following solutions to help you support your customers, GO FOR GOLD and let’s get started!
Customer Support Manager
What You Can Do
- Customer Support – provide a branded support portal for your customers. Manage support tickets, resources and more.
How To Do It
Use the Customer Support Manager as a standalone environment or a corporate website add-on to provide a branded support portal for your customers.
The customer support portal allows you to communicate with your customers, manage tickets/issues, manage FAQ’s and provide relevant resources.
Integrate with Salesforce.com for a seamless customer experience.
Product / Customer Portal Manager
What You Can Do
- Promote Product Awareness through a rich product portal environment branded to your company, accessed by employees and your customers as a standalone entity or section of your corporate website.
How To Do It
The Product Portal Manager allows you to create a secure, branded portal environment with access to product information, product FAQ’s, resources and more.
Use in conjunction with the Infinity™ Training Management System to train and certify your target audience.
Also use it in conjunction with TouchPoint 360™ to launch New Product Introductions (NPI’s) and attract new customers.
FAQ Manager
What You Can Do
- Customer Support – reduce support time by providing customers and general users access to a managed FAQ system
How To Do It
The FAQ Manager is a tool that can be embedded into your website or any other web-based tool providing up-to-date FAQ information to customers and general end users.
An administration module allows you to manage and prioritize FAQ’s within an FAQ instance, while in addition provides the ability to manage multiple FAQ instances based on different topics, different audience types, or any other type of desired segmentation.
Product Search Tool
What You Can Do
- Promote Product Awareness through and embedded product selection and search tool
- Energize Your Sales Team with a single source product tool used to aid in the sales process
How To Do It
The Product Search Tool is a simple yet elegant product search feature that can be embedded in, or linked to from your existing website. The tool provides enhanced search capabilities along with the ability to save collections of previously searched products.
A perfect scenario to provide aid to your salesforce and product information to your customers.
Ratings & Reviews Manager
What You Can Do
- Product Awareness – a simple ratings and reviews feature can go a long way to promoting products and services directly through your happy customers
- Customer Support – use those negative experiences to your advantage, understand these experiences, take action, and turn them into positives
How To Do It
The Rating and Reviews Manager allows you to embed a sophisticated Rating and Reviews system into your product pages of your website or any web-based platform to promote those positive experiences and make more sales.
INFINITY™ TRAINING MANAGEMENT SYSTEM
What You Can Do
- Educate the Masses (or your corporate family) by implementing a world-class learning solution
- Energize Your Sales Team by providing the information needed to your internal and external salesforce
- Support Your Customers through an effective end-customer training program
How To Do It
Whether you need to deploy a learning solution to several thousands of employees and an even larger channel, or provide the necessary training to a small group of individuals Sparcks Infinity™ Training Management System is a perfect solution to provide the necessary features and more.
Infinity™ will provide a corporate branded global training management system configured to support multiple types of solutions at once ranging from strict certification programs to informal informational dashboards, to branded end-customer experiences.
FIX MY PROBLEM
Sparcks recommends the following solutions to help you support your customers, let’s get focused and FIX YOUR PROBLEM!
Customer Support Manager
What You Can Do
- Customer Support – provide a branded support portal for your customers. Manage support tickets, resources and more.
How To Do It
Use the Customer Support Manager as a standalone environment or a corporate website add-on to provide a branded support portal for your customers.
The customer support portal allows you to communicate with your customers, manage tickets/issues, manage FAQ’s and provide relevant resources.
Integrate with Salesforce.com for a seamless customer experience.
Product / Customer Portal Manager
What You Can Do
- Promote Product Awareness through a rich product portal environment branded to your company, accessed by employees and your customers as a standalone entity or section of your corporate website.
How To Do It
The Product Portal Manager allows you to create a secure, branded portal environment with access to product information, product FAQ’s, resources and more.
Use in conjunction with the Infinity™ Training Management System to train and certify your target audience.
Also use it in conjunction with TouchPoint 360™ to launch New Product Introductions (NPI’s) and attract new customers.
FAQ Manager
What You Can Do
- Customer Support – reduce support time by providing customers and general users access to a managed FAQ system
How To Do It
The FAQ Manager is a tool that can be embedded into your website or any other web-based tool providing up-to-date FAQ information to customers and general end users.
An administration module allows you to manage and prioritize FAQ’s within an FAQ instance, while in addition provides the ability to manage multiple FAQ instances based on different topics, different audience types, or any other type of desired segmentation.
Product Search Tool
What You Can Do
- Promote Product Awareness through and embedded product selection and search tool
- Energize Your Sales Team with a single source product tool used to aid in the sales process
How To Do It
The Product Search Tool is a simple yet elegant product search feature that can be embedded in, or linked to from your existing website. The tool provides enhanced search capabilities along with the ability to save collections of previously searched products.
A perfect scenario to provide aid to your salesforce and product information to your customers.
Ratings & Reviews Manager
What You Can Do
- Product Awareness – a simple ratings and reviews feature can go a long way to promoting products and services directly through your happy customers
- Customer Support – use those negative experiences to your advantage, understand these experiences, take action, and turn them into positives
How To Do It
The Rating and Reviews Manager allows you to embed a sophisticated Rating and Reviews system into your product pages of your website or any web-based platform to promote those positive experiences and make more sales.
INFINITY™ TRAINING MANAGEMENT SYSTEM
What You Can Do
- Educate the Masses (or your corporate family) by implementing a world-class learning solution
- Energize Your Sales Team by providing the information needed to your internal and external salesforce
- Support Your Customers through an effective end-customer training program
How To Do It
Whether you need to deploy a learning solution to several thousands of employees and an even larger channel, or provide the necessary training to a small group of individuals Sparcks Infinity™ Training Management System is a perfect solution to provide the necessary features and more.
Infinity™ will provide a corporate branded global training management system configured to support multiple types of solutions at once ranging from strict certification programs to informal informational dashboards, to branded end-customer experiences.
LET’S START SMALL
We understand the need to try something first to make sure its going to work, we suggest the following solution to do just that!
Customer Support Manager
What You Can Do
- Customer Support – provide a branded support portal for your customers. Manage support tickets, resources and more.
How To Do It
Use the Customer Support Manager as a standalone environment or a corporate website add-on to provide a branded support portal for your customers.
The customer support portal allows you to communicate with your customers, manage tickets/issues, manage FAQ’s and provide relevant resources.
Integrate with Salesforce.com for a seamless customer experience.
Product / Customer Portal Manager
What You Can Do
- Promote Product Awareness through a rich product portal environment branded to your company, accessed by employees and your customers as a standalone entity or section of your corporate website.
How To Do It
The Product Portal Manager allows you to create a secure, branded portal environment with access to product information, product FAQ’s, resources and more.
Use in conjunction with the Infinity™ Training Management System to train and certify your target audience.
Also use it in conjunction with TouchPoint 360™ to launch New Product Introductions (NPI’s) and attract new customers.
Like what you see? Choose the product you are interested in and request more information now!
CALL NOW! 1-416-598-3060
or send more information based on my selection.
